Contact

Contact Us

Thank you for visiting Shop Excellents.

If you have a question about an order, product, shipping, returns, warranty concerns or general support, please contact us using the details below.

Email:
info@shopexcellents.com

Business:
Shop Excellents

Location:
Australia

Support hours:
Monday to Friday, 9:00am – 5:00pm AEST

What to include when contacting us

For order questions, please include:

• Your full name
• Order number
• Email used at checkout
• Product name
• Photos if the item arrived damaged, faulty or incorrect

Response time

We aim to respond to customer enquiries within 1–3 business days.

Order issues

If your item arrives faulty, damaged, incorrect or not as described, please contact us first. We will help resolve the issue in line with Australian Consumer Law.

Shipping questions

If your order is delayed or tracking has not updated, contact us and we will help check the delivery status with the supplier, fulfilment partner or courier.

Important note

Some products may ship directly from suppliers or fulfilment partners. Delivery times may vary depending on stock availability, supplier processing time, courier delays and your location.