Terms of Service

Terms of Service

This website is operated by Shop Excellents. Throughout the site, the terms “we”, “us” and “our” refer to Shop Excellents. By visiting our website or purchasing something from us, you agree to be bound by these Terms of Service.

Products and availability

We aim to display our products, prices and availability accurately. Product availability, pricing and delivery times may change. If an item becomes unavailable after you place an order, we will contact you as soon as possible and offer a suitable replacement, delay option or refund.

Product information

We make reasonable efforts to ensure product descriptions, images, specifications and prices are accurate. Some product information may be provided by suppliers or manufacturers. Colours, packaging and minor details may vary slightly from what is shown on screen.

Orders and payment

When you place an order, you agree that all information you provide is accurate and complete. We reserve the right to cancel or refuse an order if we suspect fraud, incorrect pricing, unavailable stock or an issue with the order details.

Shipping and delivery

Shipping times are estimates only and may vary depending on stock availability, supplier processing times, courier delays, public holidays or remote delivery areas. We are not responsible for delays outside our control, but we will assist where possible.

Returns, faults and warranty

If your item arrives faulty, damaged, incorrect, or not as described, please contact us first. We will help resolve the issue in line with Australian Consumer Law.

Some products may also include a manufacturer’s warranty, which may provide additional support. However, if you purchased the product from our store, we are your first point of contact for returns, faults or warranty concerns.

Australian Consumer Law

Nothing in these Terms of Service limits or excludes your rights under Australian Consumer Law. You may be entitled to a repair, replacement or refund if a product has a major problem, is unsafe, is not as described, or does not do what it is supposed to do.

Use of our website

You agree not to use our website for unlawful purposes, fraudulent activity, spam, abuse, hacking, copying our content without permission, or interfering with the operation of the store.

Third-party products and brands

Some products sold on our website may be manufactured or branded by third parties. All trademarks, product names and brand names remain the property of their respective owners. We do not claim ownership of third-party brands.

Limitation of liability

To the maximum extent permitted by law, we are not responsible for indirect losses, loss of profits, delays caused by third parties, or issues outside our reasonable control. This does not limit your rights under Australian Consumer Law.

Changes to these terms

We may update these Terms of Service from time to time. The latest version will always be available on our website.

Contact information

For questions about these Terms of Service, orders, returns or warranty concerns, please contact us through our store contact page.